Say the right thing
in every situation
Every Phrase Bank from the book: phrase cards, a situation quiz, gap practice, a drag-and-drop sorting game and memory. Your progress is saved on this device.
First Impressions
Start a conversation · Introduce yourself · Introduce someone else …
Jobs and Responsibilities
Your job · Your responsibilities · Your manager …
Inside the Company
History · Location · Size …
Emails That Work
Greet (neutral, polite) · Greet (informal) · Say why you write (neutral, polite) …
Calls and Video Meetings
Start a call · When the person is not there · Ask for time …
Meetings
Give your opinion · Give a reason · Agree …
Numbers and Trends
Going up – verbs · Going up – nouns · Going down – verbs …
Products and Customers
What it is · Who it is for · Why it is special …
Advertising and Brands
Advertising channels · Goals · What makes an advert work …
Presenting with Impact
Greeting · Introducing yourself · The hook …
Complaints and Solutions
Complain politely · Be firm · Apologise …
Working Across Cultures
Describe customs · Compare · Generalise carefully …